Last updated: April 13, 2026
All purchases made through Here are final. We do not offer refunds, credits, or exchanges for any subscription payments, partial-month usage, or unused service time.
Here provides a free tier that includes 2 complimentary teleports. This allows you to fully evaluate the Service and confirm compatibility with your device before committing to a paid subscription. The free tier serves as your trial period.
You may cancel your subscription at any time. Upon cancellation, you will retain access to the Service until the end of your current billing period. No partial refunds will be issued for the remaining time in your billing cycle.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. If we permanently discontinue the Service, we will provide reasonable notice and may, at our sole discretion, offer prorated refunds for unused prepaid subscription time.
In the event of unauthorized charges or billing errors, please contact us at support@here.app within 7 days of the charge. We will investigate and resolve legitimate billing disputes.
If you initiate a chargeback or payment dispute with your bank or payment provider instead of contacting us directly, your account will be immediately suspended and may be permanently terminated.
For billing questions, contact us at support@here.app before initiating any dispute with your payment provider.